Refund policy

Return & Refund Policy

Last updated: July 1, 2026

Thank you for shopping with Emefs Hair and Beauty. We value your satisfaction and aim to provide high-quality products. If you're not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14** days** of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used hair and beauty products.

  • Personal care items that have been opened or used.

  • Gift cards.

  • Clearance or final sale items.

  • Any product marked as non-returnable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

If your return is approved, we'll provide instructions on how to return your item. Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for the cost of returning items unless the product is defective, damaged, or we made an error with your order.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items that are defective, damaged, or incorrectly supplied. If you need an exchange, please contact us as soon as possible.

Contact Us

If you have any questions about this Return & Refund Policy or wish to request a return, please contact us through the contact information provided on the Emefs Hair and Beauty website. 

   Email: emefshairandbeauty@gmail.com